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NHCC seeks a qualified vendor to provide:
o A centralized Patient Access & Managed Call Center platform
o Vendor-provided supplemental staffing and operational support services
o Implementation, onboarding, and workflow configuration services
o System integration and reporting capabilities
o Training and ongoing operational support

The solution must enable NHCC to:
o Support appointment scheduling, pre-registration, referral coordination, and continuity-of-care workflows
o Improve patient access responsiveness, scheduling efficiency, and first-call resolution
o Provide real-time operational reporting and performance analytics